Account Support Manager - Remote Work

Computer Sciences is seeking a skilled and experienced Account Support Manager to join our team on a part-time remote basis in Abu Dhabi, United Arab Emirates. As a mid-to-senior level professional with at least 7 years of experience, the Account Support Manager will play a crucial role in providing excellent support to our clients and ensuring their satisfaction.

Responsibilities: - Manage a portfolio of client accounts and serve as the main point of contact for all their needs and inquiries - Build strong relationships with clients, understand their business objectives, and proactively provide support and solutions to meet their needs - Collaborate with internal teams to coordinate resources and deliver high-quality services to clients - Monitor account health and performance metrics, identify areas for improvement, and implement strategies to drive client satisfaction and retention - Lead regular account review meetings with clients to discuss progress, address concerns, and identify opportunities for growth - Forecast and track key account metrics, prepare reports, and communicate insights to stakeholders - Stay up-to-date on industry trends, competitor activities, and client feedback to inform strategic decision-making

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in a client-facing role, preferably in account management or customer support - Strong communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams - Passionate and driven individual with a customer-centric approach and a dedication to excellence - Solid people management and teamwork skills, with the ability to lead and motivate others to achieve common goals - Experience with CRM software and proficiency in Microsoft Office Suite - Ability to work independently, prioritize tasks, and manage time efficiently in a remote work environment

Benefits: - Joining Bonus - Travel & spending expenses - Parental leave - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

Deadline to apply: July 12, 2024

If you meet the requirements and qualifications for this position, we invite you to apply and join our dynamic team at Computer Sciences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.