Call Center Associate - Remote Work

Delek US Holdings is seeking a motivated and reliable Call Center Associate to join our team on a part-time basis, working remotely from Dubai, UAE. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to gain valuable skills in customer service and communication.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Provide accurate information and assistance to customers regarding products, services, and inquiries. 3. Resolve customer complaints and issues efficiently and effectively. 4. Maintain detailed and accurate records of customer interactions and transactions. 5. Collaborate with team members and supervisors to meet performance goals and targets. 6. Continuously seek opportunities for self-improvement and professional development.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong problem-solving abilities and customer service skills. 3. Ability to work independently and prioritize tasks. 4. People management skills and the ability to persuade customers. 5. Reliable and punctual with a strong work ethic. 6. High school diploma or equivalent. 7. Comfortable using technology and computer systems.

Personality traits: - Reliable: Dependable and trustworthy in completing tasks and responsibilities. - Independent: Capable of working autonomously and making decisions without constant supervision.

Soft skills: - People management: Ability to effectively interact and communicate with customers. - Persuasion: Skillful in convincing and influencing customers to make decisions.

Benefits: - Dental insurance - Training & professional development opportunities - Paid sick leave

Working environment: At Delek US Holdings, we foster an environment that encourages curiosity and questioning to fuel innovation and growth. We value diversity, creativity, and collaboration in our team, and are dedicated to supporting our employees in their personal and professional growth.

Deadline to apply: May 25, 2024

Equal opportunity statement: Delek US Holdings is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.