Call Center Associate - Remote Work

Job Description:

Xerox is seeking a motivated and resourceful Call Center Associate to join our team in a remote work capacity based in Dubai. As a Call Center Associate, you will be responsible for handling inbound and outbound calls with customers and providing exceptional customer service. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Answering incoming calls and assisting customers with their inquiries or concerns - Making outbound calls to follow up on customer issues or provide additional information - Providing product or service information to customers - Resolving customer complaints or escalating issues to the appropriate department - Utilizing a computer system to input customer information and update records - Meeting and exceeding performance goals and targets - Maintaining a high level of professionalism and customer service at all times

Requirements: - 3 years of experience in a call center or customer service role - Resourceful and passionate attitude towards customer service - Strong emotional intelligence and decision-making skills - Excellent communication skills, both verbal and written - Ability to work independently and in a team environment - Proficiency with computer systems and data entry - Must have a quiet and dedicated home office space for remote work

Benefits: - Paid Time Off (PTO) - Free food provided during work hours - Visa sponsorship for eligible candidates

Working Environment: At Xerox, we are a company that transcends borders, promoting collaboration on a global scale. As a remote Call Center Associate, you will have the opportunity to work with team members from around the world, contributing to a diverse and inclusive work environment.

Deadline to Apply: Interested candidates must submit their applications by June 28, 2024.

Equal Opportunity Statement: Xerox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.