Call Center Officer - Remote Work

American Electric Power is seeking a passionate and reliable Call Center Officer to join our remote team in Dubai, UAE. As a key player in our customer service department, you will be responsible for handling incoming calls, answering customer inquiries, resolving issues, and providing exceptional service to all customers.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Resolving customer issues and complaints with empathy and efficiency. 3. Processing customer orders and updating customer accounts accurately. 4. Providing product information and recommendations to customers. 5. Following up with customers to ensure satisfaction and resolve any outstanding issues. 6. Collaborating with team members to improve overall customer service and satisfaction. 7. Maintaining a high level of emotional intelligence when dealing with challenging customers. 8. Utilizing time management skills to prioritize and handle multiple tasks efficiently. 9. Adhering to company policies and procedures at all times. 10. Continuously seeking opportunities for personal growth and development within the company.

Requirements: 1. At least 2 years of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Strong interpersonal skills and the ability to build rapport with customers. 4. High level of emotional intelligence and the ability to remain calm under pressure. 5. Proven track record of delivering exceptional customer service. 6. Ability to work independently and as part of a team in a remote setting. 7. Time management skills and the ability to prioritize tasks effectively. 8. Proficiency in using customer service software and Microsoft Office suite. 9. Must have a reliable internet connection and a quiet workspace for remote work. 10. Must be a self-starter with a passion for customer service and helping others.

Benefits: 1. Life insurance coverage for employees. 2. Profit sharing opportunities based on company performance. 3. Travel opportunities for top performers.

Working Environment: At American Electric Power, we believe in fostering a work environment that sparks creativity and motivation. We encourage our team members to think outside the box, collaborate with each other, and strive for excellence in everything they do.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: American Electric Power is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.