Chat Support Manager - Remote Work

Job Description:

Freddie Mac is seeking a talented and experienced Chat Support Manager to join our remote team in Dubai. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents, ensuring exceptional customer service and support for our clients. This position requires a high level of independence and motivation, as well as strong leadership and presentation skills.

Responsibilities: - Manage and supervise a team of chat support agents to ensure high-quality customer service and support. - Monitor chat support interactions to ensure compliance with company policies and procedures. - Develop and implement strategies to improve chat support efficiency and effectiveness. - Train and onboard new chat support agents. - Provide regular performance feedback and coaching to chat support agents. - Analyze chat support data and metrics to identify trends and opportunities for improvement. - Collaborate with other departments to provide seamless support for clients. - Stay up-to-date on industry trends and best practices in chat support management.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - Minimum of 6 years of experience in customer service or chat support management. - Strong leadership skills and a proven track record of managing teams. - Excellent communication and presentation skills. - Ability to work independently and motivate a team. - Proficiency in chat support software and tools. - Experience working in a remote or virtual team environment is a plus.

Benefits: - Employee discounts on Freddie Mac products and services. - Relocation allowance for eligible employees. - Disability insurance coverage.

Working Environment: At Freddie Mac, we are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. As a Chat Support Manager, you will help pave the way for diversity and inclusivity, creating a culture of belonging for all team members.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Freddie Mac is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. In addition to federal law requirements, Freddie Mac complies with applicable state and local laws governing nondiscrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.