Chat Support Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Chat Support Manager to join our team at U.S. Bancorp on a part-time remote basis. As a Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring that our customers receive high-quality and efficient support through online chat channels.

Responsibilities: - Manage and lead a team of chat support representatives, providing guidance and mentorship to ensure the team meets performance goals and KPIs - Develop and implement strategies to improve chat support efficiency and customer satisfaction - Monitor chat support interactions to ensure quality and consistency - Collaborate with other departments to address customer issues and improve overall customer experience - Analyze chat support data and metrics to identify trends and areas for improvement - Train new chat support team members on best practices and company policies - Stay up-to-date on industry trends and best practices in chat support

Requirements: - Minimum of 8 years of experience in customer service, with at least 3 years in a supervisory or managerial role - Proven track record of driving performance and achieving results in a chat support environment - Strong communication and interpersonal skills - Excellent problem-solving abilities and decision-making skills - Ability to work independently and take initiative - Experience in strategic planning and presentation skills

Personality traits: driven, independent

Soft skills: strategic planning, presentation

Benefits: - Paid overtime - Vision insurance - Disability insurance

Working environment: At U.S. Bancorp, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and continuous improvement, and we encourage our employees to take ownership of their work and make an impact on the organization.

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.