Chat Support Specialist - Remote Work

Job Description:

We are seeking a Chat Support Specialist to join our team on a part-time basis for remote work in Dubai, UAE. As a Chat Support Specialist, you will be responsible for providing excellent customer service and support through live chat communication. This role is ideal for entry-level individuals looking to gain experience in the customer service industry.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Resolve customer issues and escalate complex problems to the appropriate team member - Maintain a high level of professionalism and customer service at all times - Use emotional intelligence to empathize with customers and provide effective solutions - Analyze chat interactions to identify patterns and improve service quality - Adhere to company policies and procedures regarding confidentiality and data security - Complete training and professional development sessions to enhance job performance

Requirements: - 0 years of experience in a customer service role - Reliable and hardworking personality traits - Strong emotional intelligence and the ability to communicate effectively with customers - Analytical skills to interpret data and improve service quality - Proficiency in using chat support software and multitasking in a fast-paced environment

Benefits: - Dental insurance - Training & professional development opportunities - Paid sick leave

Working Environment: Our company offers a flexible work environment that adapts to change with speed and efficiency. As a remote Chat Support Specialist, you will have the flexibility to work from anywhere while still receiving support from our team.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.