Client Relations Specialist - Remote Work

Job Description:

The Client Relations Specialist at Emirates Group will be responsible for managing and maintaining positive relationships with existing clients through remote work. This individual will be the primary point of contact for clients, ensuring their needs are met and concerns are addressed in a timely and professional manner. The Client Relations Specialist will also be responsible for providing information about the company's products and services, addressing any inquiries or issues that may arise, and proactively seeking ways to improve the client experience.

Responsibilities: - Communicate with clients via phone, email, and other communication channels to address inquiries, resolve issues, and provide information about products and services - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure client needs are met and concerns are addressed - Proactively identify opportunities to improve the client experience and make recommendations for enhancements - Stay up-to-date on industry trends and best practices to provide clients with relevant and accurate information - Provide feedback to the team on client satisfaction and areas for improvement - Participate in training and professional development opportunities to enhance skills and knowledge in client relations

Requirements: - Resourceful and passionate individual with a strong desire to help clients and ensure their satisfaction - Excellent problem-solving skills and the ability to research and find solutions to client inquiries and issues - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks - High attention to detail and accuracy in client interactions and record-keeping - Proven ability to build and maintain positive relationships with clients - Proficiency in Microsoft Office and other relevant software applications

Benefits: - Employee discounts on company products and services - Parental leave benefits - Company-provided equipment for remote work

Working Environment: The Emirates Group provides an environment where technology is harnessed to drive innovation and efficiency. Remote workers will have access to the necessary tools and resources to excel in their role while maintaining a healthy work-life balance.

Equal Opportunity Statement: The Emirates Group is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.