Client Support Assistant - Remote Work

Job Description:

Waste Management is seeking a motivated and detail-oriented Client Support Assistant to join our remote team in Dubai. As a Client Support Assistant, you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience.

Responsibilities: - Communicate with clients via phone, email, and chat to address inquiries, complaints, and requests - Provide information and guidance on product or service offerings - Assist clients with account setup, changes, and troubleshooting - Coordinate with internal teams to resolve client issues and escalate as needed - Maintain accurate records of client interactions and transactions - Identify opportunities to improve customer satisfaction and retention - Collaborate with colleagues to support overall team goals and initiatives

Requirements: - Proven experience in customer service or client support roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Resilient and able to remain calm under pressure - Creativity and analytical mindset to identify solutions and opportunities - Familiarity with CRM systems and customer support software - Proficiency in Microsoft Office suite - High school diploma or equivalent; additional education or certifications a plus

Benefit Package: - Paid sick leave - Free accommodation for remote work - Parental leave for eligible employees

Working Environment: Waste Management is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: Waste Management is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.