Client Support Manager - Remote Work

Job Description:

Nakheel Properties is seeking a dedicated and experienced Client Support Manager to join our team on a part-time basis. This role will be remote, allowing for flexibility and the opportunity to work from anywhere. As a Client Support Manager, you will be responsible for ensuring excellent customer service and support for our clients.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, issues, and concerns in a timely and professional manner - Provide guidance and support to clients on various products and services offered by the company - Collaborate with internal teams to resolve client issues and ensure customer satisfaction - Manage client expectations and relationships to ensure long-term partnerships - Create and maintain detailed client records and documentation - Proactively identify areas for improvement in the client support process and implement solutions - Collaborate with the sales team to upsell and cross-sell products and services to existing clients

Requirements: - 8 years of experience in a client support or customer service role - Independent and reliable with a proven track record of delivering exceptional customer service - Strong planning and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a remote team - Knowledge of CRM systems and client support tools - Bachelor's degree in business administration or a related field - Fluency in English is required

Benefits: - Disability insurance - Visa sponsorship - Medical coverage

Working Environment: At Nakheel Properties, we foster an environment where technology is harnessed to drive innovation and efficiency. As a remote worker, you will have the opportunity to leverage the latest tools and technologies to support our clients and contribute to the company's success.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Nakheel Properties is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from qualified individuals of all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.