Client Support Manager - Remote Work

Job Description:

Etisalat is seeking a highly experienced Client Support Manager to join our team in a remote work position based in Dubai. As a Client Support Manager, you will be responsible for maintaining strong relationships with our clients, ensuring their satisfaction and addressing any concerns or issues they may have. This role requires excellent communication skills, a deep understanding of our products and services, and the ability to effectively collaborate with internal teams to deliver exceptional client support.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Build and maintain strong, long-lasting client relationships - Collaborate with internal teams to ensure clients receive the highest level of support - Identify opportunities for upselling or cross-selling additional products or services to clients - Monitor client satisfaction and seek feedback to continually improve the client experience - Analyze data and trends to provide insights and recommendations for client support improvements - Develop and implement client support strategies to enhance overall client satisfaction

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 7 years of experience in client support or a related field - Strong communication and interpersonal skills - Ability to work independently and collaboratively with cross-functional teams - Adaptability and passion for delivering excellent client support - Excellent time management and organizational skills - Proven track record of building and maintaining client relationships - Knowledge of CRM systems and client support software - Flexibility to work remotely and manage a part-time schedule

Personality Traits: - Adaptable: Able to adjust to changing priorities and client needs - Passionate: Driven to provide exceptional client support and exceed expectations

Soft Skills: - Time Management: Ability to prioritize tasks and meet deadlines - Cooperation: Willingness to work with others to achieve common goals

Benefits: - Employee discounts on products and services - Relocation allowance for eligible candidates - Paid sick leave

Working Environment: At Etisalat, we strive for excellence and uphold high standards in all our endeavors. We value collaboration, innovation, and a commitment to providing the best possible client support.

Equal Opportunity Statement: Etisalat is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.