Client Support Officer - Remote Work

Job Description:

Bank of America Corp. is seeking a dedicated and energetic Client Support Officer to join our team on a part-time basis in a remote work position based in Dubai, UAE. As an entry-level position, we require at least 1 year of experience in a customer service or client support role.

Responsibilities: 1. Provide exceptional client support via phone, email, and chat channels. 2. Assist clients with account related inquiries, transactions, and issue resolution. 3. Identify and escalate priority issues to the appropriate department. 4. Educate clients on product offerings and services to enhance their banking experience. 5. Analyze client feedback and provide insights to improve overall client satisfaction. 6. Collaborate with internal teams to ensure seamless client support experience. 7. Creatively solve problems and find innovative solutions to client challenges. 8. Maintain accurate records of client interactions and transactions.

Requirements: 1. Strong dedication to providing excellent client service. 2. Energetic and positive attitude, with the ability to engage with clients effectively. 3. Strong analytical skills to assess and address client needs. 4. Creativity in problem-solving and thinking outside the box. 5. Excellent communication skills and the ability to empathize with clients. 6. Proficiency in Microsoft Office suite and CRM software. 7. Ability to work independently in a remote work environment. 8. High school diploma or equivalent, bachelor's degree preferred.

Benefits: 1. Travel and spending expenses covered for work-related activities. 2. Retirement plan options available. 3. Ongoing training and opportunities for professional development.

Working Environment: At Bank of America Corp., we prioritize understanding and empathy in all client interactions. We value diversity and inclusion in our workforce and aim to create a supportive and inclusive working environment for all team members.

Application Deadline: May 18, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.