Client Support Officer - Remote Work

Job Description:

The Client Support Officer at Flydubai will be responsible for providing exceptional customer service and support to clients remotely. This role requires excellent communication skills, a strong attention to detail, and the ability to work independently. The Client Support Officer will handle client inquiries, resolve issues, and ensure a positive and seamless experience for all clients.

Responsibilities: - Respond to client inquiries via email, phone, or chat in a timely and professional manner - Assist clients with account management, booking reservations, and any other queries they may have - Troubleshoot and resolve any client issues or complaints promptly and efficiently - Maintain detailed records of client interactions and transactions - Collaborate with other team members to ensure a high standard of customer service is maintained - Identify opportunities to upsell or cross-sell additional services to clients - Stay up to date on company policies, procedures, and products to provide accurate information to clients

Requirements: - 1 year of customer service experience - Excellent communication skills, both written and verbal - Strong attention to detail and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Reliable and able to work under pressure in a fast-paced environment - Negotiation skills and the ability to handle difficult situations with tact and professionalism

Personality traits: - Reliable - Independent

Soft skills: - Attention to detail - Negotiation

Benefits: - Retirement plan - Free accommodation - Travel & spending expenses

Working Environment: At Flydubai, we value ongoing learning and development for personal and professional growth. We encourage our employees to take advantage of training opportunities and support their career advancement within the company.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Flydubai is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.