Client Support Representative - Remote Work

Job Description:

Al Ghurair Group is seeking a motivated and reliable Client Support Representative to join our team on a part-time remote basis. As a Client Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Responding to client inquiries and concerns via phone, email, and chat in a timely and professional manner - Providing product information, troubleshooting technical issues, and resolving any customer complaints - Documenting all client interactions and maintaining accurate records in our CRM system - Collaborating with other team members to ensure seamless communication and support for clients - Identifying opportunities to improve customer experience and working with management to implement changes - Providing feedback and insights from client interactions to help improve our products and services

Requirements: - Minimum of 3 years of experience in customer service or client support roles - Excellent communication skills, both written and verbal - Attention to detail and strong problem-solving abilities - Emotional intelligence and the ability to empathize with clients and address their concerns effectively - Reliable and resilient, able to handle challenging situations with grace and professionalism - Ability to work independently and manage time effectively in a remote setting - Proficiency with CRM systems and other customer support software - Bachelor's degree in a related field preferred

Benefits: - Paid sick leave - Training & professional development opportunities - Medical coverage

Working Environment: At Al Ghurair Group, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Al Ghurair Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. We are committed to diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.