Contact Center Assistant - Remote Work

Job Description:

CMS Energy is seeking a Contact Center Assistant to join our team on a part-time, remote basis in Abu Dhabi, AE. As an Associate-level position, we require a minimum of 3 years of relevant experience in a similar role. The ideal candidate will be energetic, independent, possess strong presentation skills, and thrive in a teamwork-oriented environment.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide support to customers with billing inquiries, service requests, and account maintenance - Assist in processing customer orders and resolving any issues or complaints - Utilize multiple systems to accurately document and track customer interactions - Collaborate with team members to ensure a seamless customer experience - Stay updated on company products, services, and policies to address customer questions effectively

Requirements: - High school diploma or equivalent; additional education or certification is a plus - Minimum of 3 years of experience in a customer service or contact center role - Proficiency in Microsoft Office Suite and CRM systems - Excellent communication skills, both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Flexible work schedule to accommodate part-time hours

Benefits: - Employee discounts on company products and services - Retirement plan options to help you plan for the future - Travel opportunities for professional development and networking

Working Environment: At CMS Energy, we value our employees and provide opportunities for unlimited personal and professional growth. Our remote work environment allows for flexibility and work-life balance while still maintaining a collaborative team atmosphere.

Deadline to Apply: Please submit your application by June 28, 2024, to be considered for this position.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.