Contact Center Manager - Remote Work

Responsibilities: - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Manage a team of remote customer service representatives, including hiring, training, and performance evaluations - Monitor and analyze key performance indicators to identify areas for improvement - Coordinate with other departments to ensure seamless communication and customer support - Handle escalated customer concerns and provide resolutions in a timely manner - Stay updated on industry trends and best practices to continuously improve contact center operations - Develop and maintain contact center policies and procedures - Oversee scheduling and staffing to ensure adequate coverage and meet service level goals - Conduct regular team meetings to communicate updates and address any issues or concerns - Provide regular reports to upper management on contact center performance and trends

Requirements: - Bachelor's degree in Business Administration or a related field - 6+ years of experience in contact center management - Proven track record of successfully managing remote teams - Strong communication and leadership skills - Ability to analyze data and make strategic decisions - Proficiency in contact center software and tools - Experience with strategic planning and adaptability in a fast-paced environment - Confident and reliable personality traits - Ability to work part-time with flexibility in scheduling - Equal opportunity employer, all qualified candidates are encouraged to apply

Please note that this position offers free accommodation, travel opportunities, and paid overtime. Marathon Petroleum is committed to environmental responsibility and sustainable practices. The deadline to apply is May 4, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.