Contact Center Manager - Remote Work

Job Description:

We are seeking a highly experienced Contact Center Manager to join our team at Dubai Internet City. This is a part-time, remote work position based in Abu Dhabi, UAE, with a seniority level of mid-to-senior. The ideal candidate will have at least 6 years of experience in managing contact center operations.

Responsibilities: - Manage and oversee all aspects of the contact center operations, including performance monitoring, staff training, and customer service quality. - Develop and implement strategies to improve efficiency and productivity within the contact center. - Monitor key performance indicators (KPIs) and ensure targets are consistently met or exceeded. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Lead and motivate contact center staff to achieve set goals and objectives. - Provide regular feedback and coaching to team members to enhance their performance. - Analyze data and trends to identify areas for improvement and implement solutions. - Stay up-to-date on industry trends and best practices in contact center management.

Requirements: - Bachelor's degree in Business Administration or related field. - Proven experience as a Contact Center Manager or similar role. - Strong leadership skills and the ability to motivate a team to achieve goals. - Excellent communication and interpersonal skills. - Ability to work independently and make decisions when necessary. - Dedicated and committed to delivering high-quality customer service. - Strong cooperation skills to work effectively with cross-functional teams.

Benefits: - Employee discounts on company products and services. - Remote work flexibility with the option to work from home. - Travel and spending expenses covered by the company.

Working Environment: At Dubai Internet City, we value excellence in every endeavor and set a high standard for achievement. We believe in providing a supportive and collaborative work environment where employees are encouraged to innovate and excel.

Equal Opportunity Statement: Dubai Internet City is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.