Contact Center Manager - Remote Work

Frontier Communications is seeking a Contact Center Manager to join our team in Dubai. This is a part-time position that offers the flexibility to work remotely. As an Associate Level role, we require a minimum of 5 years of experience in a similar capacity.

Responsibilities: - Manage the day-to-day operations of the contact center, ensuring that customer inquiries are handled in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and drive performance metrics - Train and mentor contact center staff to ensure they are equipped to handle customer interactions effectively - Monitor and analyze key performance indicators to identify areas for improvement and implement solutions - Collaborate with other departments to address customer issues and provide a seamless experience - Report to senior management on contact center performance and make recommendations for improvement

Requirements: - Adaptable and resourceful personality traits to thrive in a dynamic work environment - Strong teamwork and cooperation skills to foster a positive working relationship with colleagues - Proven experience in managing a contact center and driving results - Excellent communication and interpersonal skills - Proficiency in Microsoft Office suite and contact center software - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Training & professional development opportunities to enhance your skills and career growth - Relocation allowance for candidates moving to Dubai - Visa sponsorship for international applicants

Working environment: We cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation and creativity and provide the support and resources needed for our team to succeed.

Equal opportunity statement: Frontier Communications is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability. We are committed to creating a diverse and inclusive work environment where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.