Contact Center Officer - Remote Work

Job Description:

Erie Insurance Group is seeking a Contact Center Officer to join our remote team in Abu Dhabi. As a part-time Associate Level position, the Contact Center Officer will be responsible for providing exceptional customer service and support to clients over the phone, email, and chat channels.

Responsibilities: - Handle inbound and outbound customer inquiries and issues efficiently and effectively - Provide accurate information regarding insurance policies, claims, and coverage options - Process customer transactions, payments, and policy changes - Assist with customer account maintenance and updates - Escalate complex customer issues to the appropriate department for resolution - Meet and exceed key performance indicators related to call quality, productivity, and customer satisfaction - Collaborate with team members and supervisors to continually improve contact center processes and customer service experience

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Energetic and resilient personality traits - Strong people management and strategic planning skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a remote team - Proficiency in Microsoft Office and customer relationship management software - Insurance industry experience preferred but not required

Benefits: - Company transportation for local employees - Training and professional development opportunities - Life insurance coverage - A harmonious working environment that promotes collaboration and respect

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We welcome applicants from all backgrounds and encourage individuals with disabilities and other underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.