Customer Care Manager - Remote Work

Job Description:

We are looking for a motivated and confident Customer Care Manager to join our team at LKQ. This is a remote work position based in Abu Dhabi, Abu Dhabi. As a Customer Care Manager, you will be responsible for overseeing our customer care team and ensuring that all customer inquiries and issues are handled efficiently and effectively.

Responsibilities: - Manage a team of customer care representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor customer feedback and survey results to identify areas for improvement - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Analyze customer data and trends to make strategic decisions and recommendations - Train new customer care team members and provide ongoing coaching and mentoring - Stay up to date on industry trends and best practices in customer care

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in customer service or customer care - Proven track record of successfully managing a customer care team - Strong communication and interpersonal skills - Excellent organizational and time management abilities - Strategic planning and problem-solving skills - Ability to work independently and collaborate with a remote team - Proficiency in Microsoft Office and customer relationship management software

Personality Traits: motivated, confident Soft Skills: strategic planning, cooperation

Benefits: - Travel & spending expenses - Vision insurance - Retirement plan

Working Environment: At LKQ, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and collaborative work environment where all team members are valued and respected.

Equal Opportunity Statement: LKQ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.