Customer Service Assistant - Remote Work

Job Description:

We are looking for a dedicated and reliable Customer Service Assistant to join our team at Erie Insurance Group. This is a part-time, remote work position based in Dubai, AE, perfect for individuals looking to gain entry-level experience in the insurance industry. No prior experience is necessary, as training will be provided.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and online chat - Assist clients with policy inquiries, claims processing, and general insurance-related questions - Maintain accurate records of customer interactions and transactions - Collaborate with the sales team to generate leads and promote our insurance products - Stay up-to-date on industry trends and regulations to best serve our clients - Handle customer complaints and resolve issues in a timely and professional manner

Requirements: - Reliable and dedicated work ethic - Strong attention to detail and ability to multitask - Excellent communication skills, both verbal and written - High emotional intelligence and ability to empathize with customers - Proficiency in Microsoft Office and other basic computer skills - Must have a quiet home office space with reliable internet connection

Benefits: - Paid sick leave - Employee discounts on insurance products - Visa sponsorship for eligible candidates

Working Environment: At Erie Insurance Group, we foster a culture that embraces change and responds resiliently to challenges. As a Customer Service Assistant, you will have the opportunity to grow and develop within a supportive and dynamic team environment.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.