Customer Service Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at salesforce.com. This is a remote work position based in Abu Dhabi, AE. As a Customer Service Manager, you will be responsible for overseeing our customer service team, ensuring smooth operations and excellent customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures - Train, coach, and mentor team members to deliver exceptional customer service - Monitor and evaluate team performance, providing feedback and support where needed - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to implement strategies for improving the overall customer experience - Analyze customer feedback and data to identify areas for improvement - Stay up-to-date on industry trends and best practices in customer service - Handle hiring and onboarding of new team members

Requirements: - 6+ years of experience in customer service, with at least 2 years in a management role - Strong leadership and communication skills - Ability to work independently and manage a remote team effectively - Adaptable and resilient in a fast-paced environment - Creative problem-solving skills - Bachelor's degree in Business Administration or related field (preferred)

Personality traits: - Adaptable - Resilient

Soft skills: - Creativity - Problem-solving

Benefits: - Vision insurance - Gym membership - Free food

Working environment: At salesforce.com, we believe in paving the way for diversity and inclusivity. We strive to create a culture of belonging where every team member feels valued and supported.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: salesforce.com is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to thrive. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.