Customer Service Manager - Remote Work

Job Description:

CST Brands is seeking a reliable and independent Customer Service Manager to join our team in a remote work capacity in Abu Dhabi, UAE. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service management, you will be responsible for overseeing all aspects of our customer service operations to ensure a seamless and positive customer experience.

Responsibilities: - Develop and implement customer service policies and procedures - Train and mentor customer service representatives - Monitor and analyze customer service performance metrics - Respond to customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to improve overall customer experience - Implement strategies to increase customer satisfaction and retention - Handle escalated customer issues and provide appropriate resolutions - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 8+ years of experience in customer service management - Strong attention to detail and communication skills - Proven track record of improving customer satisfaction and retention - Experience working in a remote environment - Bachelor's degree in business or related field - Proficiency in CRM software and Microsoft Office Suite

Personality Traits: - Reliable - Independent

Soft Skills: - Attention to detail - Communication

Benefits: - Vision insurance - Dental insurance - Medical coverage

Working Environment: At CST Brands, we inject a sense of joy and vibrancy into the work environment to ensure our team members feel motivated and engaged in their work.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.