Customer Success Associate - Remote Work

Job Description: We are looking for a Customer Success Associate to join our team at Alliance Data Systems. As a remote worker based in Abu Dhabi, AE, you will be responsible for ensuring our customers have a seamless and positive experience with our products and services. This part-time entry-level position is perfect for someone who is driven, passionate, and looking to gain valuable experience in the customer success field.

Responsibilities: - Communicate effectively with customers through various channels such as email, phone, and chat to address their inquiries and concerns - Proactively reach out to customers to gather feedback and ensure their needs are being met - Collaborate with internal teams to resolve customer issues and provide solutions in a timely manner - Keep detailed records of customer interactions and provide regular updates to management on customer feedback and trends - Assist in the development and implementation of strategies to improve customer satisfaction and retention

Requirements: - Minimum of 1 year of relevant experience in a customer-facing role - Strong decision-making skills and the ability to adapt to changing situations - Excellent communication and interpersonal skills - Proficient in using CRM software and other customer service tools - Ability to work independently and prioritize tasks effectively - Must be located in Abu Dhabi, AE and have a reliable internet connection

Personality Traits: - Driven: A self-starter who is motivated to succeed in a fast-paced environment - Passionate: Enthusiastic about helping customers and solving problems

Soft Skills: - Decision-making: Ability to make sound decisions under pressure - Adaptability: Willingness to learn and adjust to new situations

Benefits: - Travel opportunities: Opportunities for travel to different locations for training and customer events - Vision insurance: Coverage for eye exams and corrective lenses - Disability insurance: Financial protection in case of a disability that prevents you from working

Working Environment: At Alliance Data Systems, we encourage a culture of ongoing learning and development for personal and professional growth. You will have access to resources and support to help you succeed in your role and advance your career.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Alliance Data Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.