Customer Success Officer - Remote Work

Job Description: We are seeking a dynamic and highly motivated Customer Success Officer to join our team at Fidelity National Financial. This is a part-time remote work position based in Abu Dhabi, UAE. As an Associate Level Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our clients through proactive engagement and relationship management.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and objectives - Act as the main point of contact for clients, handling inquiries, issues, and requests in a timely and professional manner - Work closely with internal teams to ensure the successful implementation and delivery of products and services - Provide training and support to clients to maximize their use of our products and services - Monitor client satisfaction and identify opportunities for upselling or cross-selling additional services - Analyze client feedback and data to identify trends and areas for improvement - Collaborate with the sales team to ensure client retention and satisfaction

Requirements: - 2+ years of experience in customer success or a related field - Bachelor's degree in Business Administration, Marketing, or a related field - Driven and hardworking with a passion for customer satisfaction - Strong project management skills with the ability to lead and prioritize multiple tasks - Excellent communication and interpersonal skills - Ability to thrive in an energetic and rapidly evolving work setting - Experience in the financial industry is a plus

Benefits: - Relocation allowance for eligible candidates - Training and professional development opportunities - Dental insurance coverage - Flexible work hours and remote work option

Equal Opportunity Statement: Fidelity National Financial is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected for their individual differences and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.