Customer Success Specialist - Remote Work

Job Description:

We are looking for a dedicated and resilient Customer Success Specialist with strong project management skills to join our team at Motorola Solutions in Abu Dhabi. This is a remote part-time position at the Associate Level, requiring a minimum of 4 years of experience in a customer-facing role. As a Customer Success Specialist, you will be responsible for ensuring the successful implementation and ongoing support of our products and services for our clients in Abu Dhabi.

Responsibilities: 1. Build strong relationships with clients to understand their needs and provide tailored solutions. 2. Act as the main point of contact for clients, addressing any questions or concerns they may have. 3. Collaborate with internal teams to ensure smooth implementation and onboarding of new clients. 4. Monitor client satisfaction and proactively address any issues or concerns that may arise. 5. Analyze data and metrics to identify opportunities for improvement and drive customer success initiatives. 6. Provide training and support to clients on how to effectively use our products and services. 7. Conduct regular check-ins with clients to gather feedback and ensure their ongoing satisfaction. 8. Assist with upselling and cross-selling opportunities to maximize client value and retention.

Requirements: 1. 4+ years of experience in a customer-facing role, preferably in the technology or telecommunications industry. 2. Strong project management skills with the ability to juggle multiple tasks and priorities simultaneously. 3. Excellent decision-making abilities with a focus on delivering high-quality customer service. 4. Excellent communication skills, both written and verbal. 5. Experience working in a remote or virtual environment. 6. Bachelor's degree in Business Administration or a related field. 7. Experience with CRM software such as Salesforce is a plus.

Benefits: - Visa sponsorship for eligible candidates. - Medical coverage and vision insurance. - Opportunities for professional development and growth within the company.

Working Environment: At Motorola Solutions, we encourage curiosity and questioning to fuel innovation and growth. We value diverse perspectives and believe in fostering a collaborative and inclusive work environment where all employees can thrive.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.