Customer Success Specialist - Remote Work

Job Description:

We are seeking a highly motivated and independent Customer Success Specialist to join our remote team at Goldman Sachs Group. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our clients by providing exceptional support and guidance. This is a part-time position with the opportunity to work remotely from anywhere in Abu Dhabi, AE.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and proactive engagement - Collaborate with cross-functional teams to ensure smooth implementation and onboarding processes for new clients - Conduct regular check-ins and follow-ups to ensure client needs are being met and issues are addressed in a timely manner - Provide product demonstrations and training sessions for clients as needed - Analyze client data and feedback to identify trends and opportunities for improvement - Assist in creating and implementing strategies to increase client retention and satisfaction - Act as the primary point of contact for client inquiries, issues, and escalations

Requirements: - Bachelor's degree in Business, Marketing, or related field - 4 years of experience in customer success, account management, or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Innovative mindset and emotional intelligence - Comfortable with remote work and proficient in virtual communication tools

Personality Traits: - Independent - Motivated

Soft Skills: - Innovation - Emotional intelligence

Benefits: - Travel opportunities - Free food - Training & professional development

Working Environment: A flexible environment that adapts to change with speed and efficiency.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Goldman Sachs Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.