Customer Success Specialist - Remote Work

Job Description:

Erie Insurance Group is seeking a dynamic and motivated Customer Success Specialist to join our team on a part-time basis. This position will be a remote work opportunity based in Dubai, UAE. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Build and maintain strong relationships with customers to enhance their overall experience with our products and services - Proactively reach out to customers to address any concerns or issues they may have - Provide product demonstrations and training to customers to ensure they are maximizing the benefits of our offerings - Collaborate with internal teams to resolve customer inquiries and issues in a timely manner - Monitor customer feedback and trends to identify areas for improvement - Create and implement strategies to increase customer retention and loyalty - Assist in onboarding new customers and providing ongoing support throughout their journey with us - Meet and exceed customer satisfaction targets and KPIs

Requirements: - 4 years of experience in a customer success or related role - Hardworking and resilient attitude with a passion for delivering exceptional customer service - Excellent persuasion and communication skills - Ability to work independently and as part of a team - Strong problem-solving skills and ability to think on your feet - Experience working remotely and managing customers virtually - Bachelor's degree preferred but not required

Benefits: - Joining Bonus - Medical coverage - Paid sick leave - Opportunities for career growth and development - Supportive and inclusive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are proud to be an equal opportunity employer and encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-07-15

We are excited to welcome a Customer Success Specialist who is dedicated to delivering an exceptional customer experience and driving customer satisfaction. If you meet the requirements and possess the personality traits and soft skills mentioned above, we encourage you to apply and join our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.