Customer Support Manager - Remote Work

Job Description:

Sealed Air is seeking a Customer Support Manager to join our team on a part-time basis with remote work opportunities in Abu Dhabi, UAE. As a mid-to-senior level professional with at least 7 years of experience in customer support or a related field, the ideal candidate will be independent, reliable, detail-oriented, and possess strong decision-making skills.

Responsibilities: - Manage a team of customer support representatives to ensure exceptional service delivery to our clients - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer feedback and address any issues or concerns in a timely and professional manner - Collaborate with other departments to streamline processes and enhance the overall customer experience - Analyze data to identify trends and make data-driven decisions to drive business growth - Provide regular reports to senior management on key performance indicators and customer satisfaction metrics

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer support role, preferably in a managerial capacity - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric approach - Proficiency in CRM software and other relevant tools - Ability to work independently and prioritize tasks effectively - Attention to detail and a high level of accuracy in work - Ability to make decisions under pressure and in a fast-paced environment

Personality traits: - Independent - Reliable

Soft skills: - Attention to detail - Decision-making

Benefits: - Free accommodation - Vision insurance - Training & professional development opportunities

Working environment: At Sealed Air, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Join us and be a part of a supportive and collaborative team dedicated to delivering exceptional customer support.

Deadline to apply: May 4, 2024

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.