Customer Support Manager - Remote Work

Job Description:

SpartanNash is seeking a talented and experienced Customer Support Manager to join our team. This is a part-time remote position, based in Dubai, UAE. The ideal candidate for this role will have at least 5 years of relevant experience and possess the necessary skills to excel in a fast-paced environment.

Responsibilities: - Manage the customer support team and ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer feedback and resolve issues in a timely manner - Train and mentor team members to enhance their skills and performance - Collaborate with other departments to optimize processes and workflows - Analyze data to identify trends and opportunities for improvement - Create reports and presentations for senior management - Keep up-to-date with industry trends and best practices - Handle escalated customer inquiries and complaints

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer support management - Excellent communication and interpersonal skills - Strong organizational and leadership abilities - Ability to work independently and prioritize tasks effectively - Confident and independent personality traits - Presentation and creativity soft skills - Proficient in Microsoft Office Suite and customer support software - Knowledge of market research techniques and data analysis - Willingness to work flexible hours and weekends as needed

Benefits: - Paid sick leave - Free accommodation - Company transportation

Working Environment: At SpartanNash, we value autonomy and independence. We trust our employees to excel in their roles and encourage creativity and innovation. Our team-oriented approach fosters collaboration and success for all team members.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.