Customer Support Manager - Remote Work

Job Description:

Edison International is seeking a motivated and experienced Customer Support Manager to join our team on a part-time basis, working remotely from Dubai, UAE. As an Associate level position, the ideal candidate will have at least 5 years of experience in customer support or a related field.

Responsibilities: 1. Manage a team of customer support representatives, ensuring effective communication, training, and performance evaluations. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Oversee the resolution of customer complaints and escalations in a timely and professional manner. 4. Collaborate with other departments to streamline processes and enhance the overall customer experience. 5. Monitor key performance indicators, analyze data, and prepare reports for management review. 6. Stay up to date on industry trends and best practices to continuously improve customer support operations. 7. Provide leadership and mentorship to team members to foster a positive and collaborative work environment.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in a customer support management role. 3. Energetic and reliable personality traits. 4. Strong communication and innovation skills. 5. Ability to work independently and as part of a team. 6. Excellent problem-solving and decision-making abilities. 7. Proficiency in Microsoft Office and customer relationship management software. 8. Knowledge of customer support best practices and industry standards.

Benefits: - Company transportation - Relocation allowance - Retirement plan

Working Environment: At Edison International, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Support Manager, you will have the opportunity to make a positive impact both within the company and the community.

Equal Opportunity Statement: Edison International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: June 1, 2024

Join our team and be part of a dynamic and innovative company that values its employees and customers alike. Apply now to be considered for this exciting opportunity as a Customer Support Manager with Edison International.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.