Customer Support Manager - Remote Work

Job Description:

Publix Super Markets is seeking a dedicated and experienced Customer Support Manager to join our team in a remote work position based in Dubai, AE. As a Customer Support Manager, you will be responsible for leading a team of customer support representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Develop and implement strategies to enhance the customer support experience - Manage and lead a team of customer support representatives, including hiring, training, and performance evaluations - Monitor and analyze customer feedback to identify areas for improvement - Handle escalated customer issues and provide solutions in a timely manner - Collaborate with other departments to resolve customer inquiries and issues - Oversee the development and implementation of customer support policies and procedures - Track and report on key performance metrics related to customer satisfaction and support team performance - Stay up to date on industry trends and best practices in customer support

Requirements: - 7+ years of experience in customer support or a related field - Proven experience in a management or leadership role - Strong communication and interpersonal skills - Resilient and resourceful personality - Excellent presentation and attention to detail skills - Ability to work independently and as part of a team - Strong problem-solving skills and the ability to think on your feet - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Visa sponsorship - Company transportation - Medical coverage - Remote work opportunity

Working Environment: At Publix Super Markets, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of customer support and service.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.