Customer Support Manager - Remote Work

Job Description:

CenterPoint Energy is seeking a part-time Customer Support Manager who can work remotely from Dubai. As an Associate Level position, the ideal candidate should have at least 5 years of experience in a customer support role. The successful candidate should possess the personality traits of resilience and confidence, as well as demonstrate strong soft skills in people management and analysis.

Responsibilities: - Manage a team of remote customer support representatives, ensuring they meet performance targets and provide excellent service to customers - Monitor and analyze customer support metrics to identify areas for improvement and implement solutions - Develop and implement customer support strategies to enhance the customer experience and increase customer satisfaction - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to address customer concerns and improve overall customer support processes - Create and deliver regular reports on customer support performance to senior management

Requirements: - Bachelor's degree in Business Administration or a related field - 5+ years of experience in customer support, with at least 2 years in a managerial role - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Proficiency in customer support software and tools - Ability to work independently in a remote setting

Benefits: - Company-provided equipment for remote work - Joining bonus for new hires - Free food for employees during work hours

Working Environment: Our team at CenterPoint Energy thrives in an energetic and rapidly evolving work setting where every team member's contribution is valued. We encourage collaboration, innovation, and continuous learning to drive success and growth.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and contribute their best.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.