Customer Support Specialist - Remote Work

Job Description:

S&P Global is seeking a dynamic and energetic Customer Support Specialist to join our team on a part-time remote basis. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients in the Dubai region. This role requires a high level of resourcefulness and strategic planning skills to effectively address customer needs and inquiries.

Responsibilities: - Responding to customer inquiries and providing timely and accurate support via phone, email, and online chat - Troubleshooting technical issues and escalating complex problems to the appropriate team - Proactively identifying opportunities to improve customer experience and drive customer satisfaction - Collaborating with internal teams to ensure seamless communication and resolution of customer issues - Utilizing data and analytics to inform strategic decisions and optimize customer support processes

Requirements: - 2 years of experience in customer support or a related field - Energetic and resourceful personality traits with a passion for delivering exceptional customer service - Strong soft skills in strategic planning and innovation - Excellent communication and problem-solving skills - Ability to work independently and efficiently in a remote environment - Proficiency in using customer support software and tools

Benefits: - Joining Bonus - Company transportation - Travel & spending expenses

Working Environment: Join a dynamic team that leverages data to inform decisions and drive strategic initiatives. Work in a collaborative and supportive environment that values innovation and continuous improvement.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: S&P Global is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.