Customer Support Specialist - Remote Work

AutoNation, a leading automotive retailer in Abu Dhabi, is seeking a dynamic and driven Customer Support Specialist to join our team on a remote part-time basis. As a Associate Level Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Coordinate with internal teams to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and transactions - Meet and exceed customer satisfaction goals set by the company - Collaborate with the sales and marketing teams to improve overall customer experience - Stay up-to-date on product knowledge and company policies

Requirements: - 4 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Persuasion and strategic planning skills - Driven and resilient personality traits - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Profit sharing opportunities - Paid overtime - Remote work flexibility - Professional development and growth opportunities - Supportive and inclusive working environment

Equal Opportunity Statement: AutoNation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. All qualified individuals are encouraged to apply for this position regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

If you are a customer service expert with a passion for helping others and a drive to succeed, we want to hear from you! Apply now to join our team as a Customer Support Specialist with AutoNation. The deadline to apply is May 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.