Live Chat Manager - Remote Work

Job Description:

ConAgra Foods is currently seeking a talented and experienced Live Chat Manager to join our team on a part-time basis, with the opportunity to work remotely from Abu Dhabi, AE. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service and chat management, you will be responsible for overseeing and optimizing our live chat platform to ensure a seamless and efficient customer experience.

Responsibilities: - Develop and implement strategies to improve customer engagement and satisfaction through live chat - Manage a team of live chat agents, providing training, guidance, and support as needed - Monitor chat conversations to ensure quality and consistency in responses - Analyze chat data and trends to identify areas for improvement and implement solutions - Work closely with other departments to align live chat initiatives with overall business goals - Troubleshoot technical issues and escalate as necessary - Stay up-to-date on industry trends and best practices in live chat management - Collaborate with cross-functional teams to ensure a cohesive and positive customer experience across all channels

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven track record of success in live chat management, preferably in a remote work setting - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Ability to work independently and collaboratively in a fast-paced environment - Resourceful and hardworking attitude - Demonstrated cooperation and presentation skills - Proficiency in chat management software and other relevant tools - Familiarity with customer service best practices and industry standards

Benefits: - Joining Bonus - Gym membership - Training and professional development opportunities - A dynamic workplace that values teamwork, fostering innovation, and shared success.

Equal Opportunity Statement: ConAgra Foods is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

Deadline to apply: May 1, 2024

If you meet the qualifications and are excited about the opportunity to join our team as a Live Chat Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.