Live Chat Specialist - Remote Work

Job Description:

Flydubai is seeking a confident and passionate Live Chat Specialist to join our team in a remote work position. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our live chat platform.

Responsibilities: 1. Engage with customers in real-time through live chat to provide support, answer questions, and assist with bookings. 2. Resolve customer inquiries and issues promptly and professionally. 3. Utilize company resources and knowledge base to provide accurate information to customers. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Monitor chat performance and metrics to continually improve service quality. 6. Stay updated on company products, services, and promotions to effectively assist customers. 7. Adapt to changing customer needs and preferences to deliver personalized support. 8. Make informed decisions to address customer concerns and escalate issues as needed. 9. Handle multiple chat sessions simultaneously while maintaining a high level of customer satisfaction. 10. Provide feedback and suggestions for process improvements and optimization of chat services.

Requirements: 1. Minimum of 3 years of experience in customer service or related field. 2. Confident and passionate personality traits. 3. Strong adaptability skills to thrive in a remote work environment. 4. Proven decision-making abilities in fast-paced situations. 5. Excellent written communication skills with attention to detail. 6. Ability to work independently and collaboratively within a virtual team. 7. Proficiency in using chat software and customer service platforms. 8. Strong problem-solving skills and ability to think on your feet. 9. Experience in the travel industry or airline industry is a plus. 10. Ability to work flexible hours, including evenings and weekends.

Benefits: - Company transportation - Profit sharing - Life insurance

Working Environment: At Flydubai, we encourage calculated risk-taking to drive innovation and progress. Our remote work culture promotes flexibility and autonomy while fostering a supportive team environment.

Equal Opportunity Statement: Flydubai is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected characteristic.

Deadline to apply: May 8, 2024

Join Flydubai's team as a Live Chat Specialist and be part of a dynamic company that values customer service excellence and employee growth. Apply now to make a difference in the travel industry with a global leader in aviation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.