Account Support Manager

Job Description:

We are looking for a talented and experienced Account Support Manager to join our team at Jumeirah Group in Dubai. As a part-time Account Support Manager, you will play a vital role in supporting our key accounts and ensuring their satisfaction with our services. The ideal candidate will have at least 8 years of experience in a similar role and possess the necessary skills and qualifications to excel in this position.

Responsibilities: - Manage and maintain relationships with key accounts, ensuring their needs are met and exceeded - Act as the main point of contact for key accounts, addressing any issues or concerns in a timely and professional manner - Collaborate with sales and marketing teams to develop strategies for client retention and growth - Analyze account performance data and provide insights and recommendations for improvement - Coordinate with internal teams to ensure seamless execution of client deliverables - Stay up-to-date on industry trends and developments to provide informed recommendations to clients - Provide regular reports and updates to senior management on account status and performance

Requirements: - 8+ years of experience in a similar role, preferably in the hospitality industry - Motivated and passionate about delivering exceptional customer service - Excellent communication and interpersonal skills - Strong emotional intelligence and ability to navigate challenging situations with grace - Critical thinking skills and ability to problem solve effectively - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field

Benefits: - Remote work flexibility - Employee discounts - Parental leave - Opportunities for career growth and development

Working Environment: At Jumeirah Group, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to excellence and innovation, working together to deliver world-class experiences to our clients and guests.

Equal Opportunity Statement: Jumeirah Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.