Account Support Manager

Job Description:

We are currently seeking a motivated and experienced Account Support Manager to join our team at Jumeirah Group in Dubai. As a prominent luxury hospitality company, we are looking for a candidate who is passionate about delivering exceptional customer service and can effectively manage client accounts.

Responsibilities: 1. Develop and maintain strong relationships with key clients to ensure their needs are met and exceeded. 2. Act as the main point of contact for clients, addressing any inquiries or concerns promptly and professionally. 3. Collaborate with internal teams to coordinate and execute client requests, ensuring seamless delivery of services. 4. Provide support in preparing client reports, presentations, and proposals as needed. 5. Monitor client accounts to identify opportunities for upselling or cross-selling additional products or services. 6. Stay informed about industry trends and competitors to make informed recommendations to clients. 7. Assist in resolving any client disputes or issues in a timely and effective manner. 8. Keep accurate records of client interactions and transactions for future reference.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 7 years of experience in a similar role in the hospitality industry. 3. Proven track record of managing client accounts and delivering exceptional customer service. 4. Excellent communication and interpersonal skills. 5. Strong organizational and time-management abilities. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to work independently and as part of a team. 8. Driven and resourceful personality traits. 9. Creativity and emotional intelligence in dealing with clients. 10. Prior experience working in a luxury hospitality setting is preferred.

Benefits: - Employee discounts on Jumeirah Group services and products. - Company-provided equipment for work. - Remote work flexibility.

Working Environment: At Jumeirah Group, we prioritize understanding and empathy in all interactions. Our team is dedicated to providing the highest level of service to our clients, and we foster a supportive and collaborative work environment.

Equal Opportunity Statement: Jumeirah Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply for this position.

Apply now to join our dynamic team as an Account Support Manager in Dubai! The deadline for applications is July 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.