Account Support Manager - Work from home

Job Description:

Cincinnati Financial is seeking a highly experienced Account Support Manager to work remotely from Dubai. As a mid-to-senior level professional with at least 8 years of experience in a similar role, the Account Support Manager will be responsible for maintaining and growing relationships with clients, providing exceptional support, and ensuring the successful implementation of services.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and providing solutions to any issues that may arise. - Proactively manage client accounts, identifying opportunities for growth and upselling additional services. - Collaborate with internal teams to ensure timely and accurate delivery of services to clients. - Monitor key performance indicators and metrics to track client satisfaction and success. - Provide feedback to management on client needs and market trends to help shape future strategies. - Handle escalations and resolve conflicts in a professional and efficient manner. - Stay up-to-date on industry trends and best practices to continuously improve service delivery.

Requirements: - Minimum of 8 years of experience in a client-facing role, preferably in the insurance or financial services industry. - Proven track record of building and maintaining successful client relationships. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a proactive mindset. - Ability to work independently and as part of a team. - Hardworking and motivated to exceed client expectations. - Bachelor's degree in Business Administration or a related field.

Benefits: - Parental leave - Free accommodation - Dental insurance

Working Environment: At Cincinnati Financial, we pride ourselves on exceeding customer expectations and delivering delight. We foster a collaborative and supportive work environment where employees are encouraged to innovate and bring their best selves to work.

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.