Account Support Representative

Job Description:

As an Account Support Representative at PayPal Holdings in Dubai, you will be responsible for providing exceptional customer support to clients and merchants. Your main objective will be to ensure a seamless and positive experience for our customers while addressing any account-related inquiries and issues they may have.

Responsibilities: - Handling incoming customer inquiries via phone, email, and chat - Providing timely and accurate information to customers regarding their accounts, transactions, and policies - Troubleshooting and resolving account-related issues in a professional and efficient manner - Collaborating with various departments within the company to escalate and resolve complex customer issues - Educating customers on new products and services offered by PayPal - Using innovative thinking and research skills to improve the overall customer experience - Maintaining accurate records of customer interactions and transactions - Adhering to company policies and procedures at all times

Requirements: - 1 year of experience in customer service or account support - Passionate about providing exceptional customer service - Confident in dealing with customers from diverse backgrounds and cultures - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proficient in using computers and CRM software - Innovation and research skills to adapt to changing customer needs and preferences

Personality Traits: - Passionate about helping others and making a positive impact - Confident in your abilities to handle challenging situations

Soft Skills: - Ability to think outside the box and come up with creative solutions - Strong research skills to stay up-to-date on industry trends and best practices

Benefits: - Remote work flexibility - Training & professional development opportunities - Paid Time Off (PTO)

Working Environment: At PayPal Holdings, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where every employee has the opportunity to succeed and grow.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.