Call Center Associate

Job Description:

Newell Brands is seeking a Call Center Associate to join our team in Dubai. As a part-time position at the Associate level, this role will require a minimum of 2 years of experience in a call center or customer service environment.

Responsibilities: 1. Handle inbound and outbound calls to assist customers with inquiries, complaints, and product support. 2. Provide exceptional customer service by resolving issues in a timely and efficient manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other departments to ensure customer satisfaction and resolution of issues. 5. Stay up to date on product knowledge and company policies to provide accurate information to customers. 6. Adhere to company guidelines and protocols for handling customer interactions.

Requirements: 1. Adaptability: Ability to handle a fast-paced and dynamic work environment. 2. Driven: Motivated to exceed customer expectations and achieve goals. 3. Innovation: Proactive in finding creative solutions to customer issues. 4. Project Management: Ability to multitask and prioritize tasks effectively. 5. Excellent communication skills, both verbal and written. 6. Proficiency in using computer systems and software for data entry and customer interactions. 7. Knowledge of customer service best practices. 8. Strong problem-solving skills.

Benefits: 1. Free accommodation for part-time employees. 2. Disability insurance coverage. 3. Company-provided equipment for work.

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values collaboration and innovation.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply for this position. We do not discriminate on the basis of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.