Call Center Manager

Job Description:

We are seeking a motivated and independent Call Center Manager to join our team at PBF Energy in Dubai. As a Call Center Manager, you will be responsible for overseeing the operations of our call center, ensuring efficient and effective customer service delivery.

Responsibilities: - Manage and supervise a team of call center agents - Develop and implement call center policies and procedures - Monitor and evaluate agent performance to ensure quality customer service - Handle escalated customer inquiries and complaints - Analyze call center data and prepare reports for management - Conduct regular training sessions for call center staff - Work with other departments to improve overall customer experience - Ensure compliance with company standards and regulations

Requirements: - 5 years of experience in call center management - Strong decision-making skills - Attention to detail and ability to multitask - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Visa sponsorship - Company transportation

Working Environment: At PBF Energy, we believe in aligning work with a greater purpose. As a Call Center Manager, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers and the community.

Equal Opportunity Statement: PBF Energy is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, status as a covered veteran, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.