Call Center Manager

Job Description:

Tractor Supply is currently seeking a dynamic and experienced Call Center Manager to join our team in Abu Dhabi. As a leading retailer in the agricultural and farming industry, we are looking for an individual with a passion for customer service and a drive to succeed.

Responsibilities: - Oversee the daily operations of the call center, ensuring that customer inquiries are handled in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and retention - Monitor call center KPIs and performance metrics to identify areas for improvement - Train and mentor call center staff to ensure high levels of productivity and quality service - Resolve escalated customer issues and complaints - Collaborate with other departments to streamline processes and improve overall customer experience - Conduct regular performance evaluations and provide feedback to staff - Stay current on industry trends and best practices in call center management

Requirements: - 5 years of experience in a call center environment, with at least 2 years in a managerial role - Energetic and passionate individual with a strong commitment to customer service - Excellent negotiation and project management skills - Strong communication and interpersonal skills - Proven ability to lead and motivate a team - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Free accommodation - Paid overtime - Paid Time Off (PTO)

Working Environment: At Tractor Supply, we believe in fostering a creative and innovative work environment. We celebrate diversity and encourage our employees to unleash their creativity and drive for success.

Equal Opportunity Statement: Tractor Supply is an equal opportunity employer and prohibits unlawful discrimination and harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued.

Deadline to Apply: May 29, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.