Remote Call Center Manager

Job Description:

We are looking for a dedicated Remote Call Center Manager to join our team at Yum Brands in Abu Dhabi, UAE. As a part-time employee at a mid-to-senior level, you will be responsible for managing a team of remote call center agents to ensure the highest level of customer service and satisfaction.

Responsibilities: - Manage and oversee the daily operations of the remote call center team - Develop and implement customer service policies and procedures - Train, coach, and mentor call center agents to improve performance - Monitor and analyze call center metrics to ensure KPIs are met - Handle escalated customer complaints and issues - Work closely with other departments to improve processes and customer experience - Develop strategies to improve call center performance and efficiency - Conduct regular performance evaluations and provide feedback to agents

Requirements: - 7 years of experience in a call center or customer service management role - Hardworking and motivated individual with a passion for customer service - Strong problem-solving skills and ability to think innovatively - Excellent communication and interpersonal skills - Proven experience in managing remote teams - Ability to work well under pressure and meet deadlines - Knowledge of call center software and systems - Bachelor's degree in business or related field preferred

Benefits: - Paid Time Off (PTO) - Employee discounts - Dental insurance

Working Environment: At Yum Brands, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected.

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 3, 2024

Join us and be a part of our dynamic team that is dedicated to providing exceptional customer service and driving success in the call center industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.