Remote Call Center Manager

Job Description:

Booz Allen Hamilton Holding is seeking a passionate and motivated Remote Call Center Manager to join our team in Abu Dhabi, UAE. As a Mid-to-Senior Level professional with a minimum of 7 years of experience, you will be responsible for overseeing the operations and performance of our remote call center team.

Responsibilities: - Manage and lead a team of remote call center representatives, ensuring they meet and exceed performance goals - Develop and implement strategies to improve call center efficiency and customer satisfaction - Monitor call center metrics and performance, providing regular reports to senior management - Conduct regular coaching and training sessions to enhance the skills of call center representatives - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to optimize call center processes and workflows - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience as a Call Center Manager or similar role - Excellent communication and leadership skills - Strong analytical and problem-solving abilities - Experience with call center software and CRM systems - Ability to work independently and manage remote teams effectively

Personality traits: passionate, motivated Soft skills: research, planning

Benefits: - Retirement plan - Company transportation - Training & professional development opportunities

Working Environment: At Booz Allen Hamilton Holding, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative environment where your ideas and skills are valued.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Booz Allen Hamilton Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.