Call Center Manager - Work from home

Job Description:

Omnicom Group is currently seeking a dynamic and experienced Call Center Manager to work from home in Dubai, UAE. As a part-time position with a seniority level of Mid-to-Senior, the ideal candidate will have at least 8 years of experience in call center management.

Responsibilities: - Manage and oversee the day-to-day operations of the call center team, ensuring high-quality customer service and satisfaction. - Develop and implement strategies to improve call center performance and efficiency. - Monitor and analyze call center metrics to identify areas for improvement and implement solutions. - Train, coach, and mentor call center agents to ensure they meet performance goals and objectives. - Conduct regular performance evaluations and provide feedback to employees. - Collaborate with other departments to ensure seamless communication and coordination. - Handle escalated customer concerns and issues in a professional and courteous manner. - Stay up-to-date on industry trends and best practices in call center management. - Work closely with senior management to develop and implement call center policies and procedures. - Develop and maintain positive relationships with clients and stakeholders.

Requirements: - Bachelor's degree in Business Administration or related field. - Proven experience as a Call Center Manager or similar role. - Excellent communication and interpersonal skills. - Strong leadership and people management skills. - Ability to think strategically and make sound decisions. - Driven and passionate about delivering exceptional customer service. - Solid understanding of call center operations and best practices. - Ability to work independently and remotely in a fast-paced environment. - Proficient in Microsoft Office and call center software. - Strong analytical and problem-solving skills. - Visa sponsorship is available for the right candidate.

Benefits: - Disability insurance - Visa sponsorship - Paid Time Off (PTO)

Working Environment: At Omnicom Group, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Call Center Manager working from home, you will have the opportunity to grow professionally and contribute to our success in a flexible and supportive environment.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.