Call Center Manager - Work from home

Job Description:

Allstate is seeking a talented Call Center Manager to join our team and work from home in Dubai. As a Call Center Manager, you will be responsible for overseeing a team of customer service representatives and ensuring the highest level of customer satisfaction. This is a part-time position with a mid-to-senior level of seniority, ideal for someone with at least 8 years of experience in call center management.

Responsibilities: - Manage and lead a team of customer service representatives - Monitor call center metrics and performance goals - Develop and implement strategies to improve customer service and satisfaction - Handle escalated customer complaints and issues - Provide ongoing training and coaching to team members - Analyze data and provide regular reports to senior management - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Proven experience as a call center manager or similar role - Excellent communication and leadership skills - Ability to work independently and be resourceful - Strong time management and organizational abilities - Bachelor's degree in Business Administration or related field preferred - Experience with CRM software and call center technology - Understanding of call center metrics and best practices - Ability to work from home and manage a remote team effectively

Personality Traits: - Resourceful - Independent

Soft Skills: - Time management - Leadership

Benefits: - Life insurance - Travel opportunities - Retirement plan

Working Environment: Our team at Allstate is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can thrive and grow professionally.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Allstate is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.