Call Center Representative

Job Description:

Jumeirah Group is seeking a confident and resilient Call Center Representative to join our team in Abu Dhabi. As a leading luxury hospitality company, we are looking for individuals who possess strong communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information to customers regarding products, services, and promotions - Resolve customer complaints and issues promptly and efficiently - Maintain a high level of customer satisfaction and retention - Collaborate with team members to achieve individual and team goals - Utilize CRM software to track customer interactions and data - Stay up-to-date on product knowledge and industry trends - Adhere to company policies and procedures at all times

Requirements: - 1 year of experience in a customer service or call center role - Strong interpersonal skills and emotional intelligence - Ability to work well under pressure and in a fast-paced environment - Excellent communication skills, both verbal and written - Proficient in Microsoft Office Suite and CRM software - Leadership skills and the ability to work effectively in a team - Confident and resilient attitude towards handling challenging situations

Benefits: - Visa sponsorship - Free food - Paid Time Off (PTO)

Working Environment: At Jumeirah Group, we encourage calculated risk-taking to drive innovation and progress. Our team members are empowered to think creatively and take ownership of their work, leading to personal and professional growth.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Jumeirah Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.