Call Center Representative - Work from home

Job Description:

We are looking for a driven and confident Call Center Representative to join our team at Charles Schwab. This is a work from home position based in Dubai, UAE for part-time hours. As an Associate Level representative, you will be responsible for handling inbound and outbound calls from clients, providing exceptional customer service, and assisting with various inquiries related to financial services.

Responsibilities: 1. Answering incoming calls from clients in a professional and courteous manner. 2. Providing information on financial products and services offered by Charles Schwab. 3. Assisting clients with account inquiries, transactions, and troubleshooting. 4. Resolving client issues and escalating complex problems to the appropriate department. 5. Conducting research to address client questions and concerns. 6. Adhering to company policies and procedures to ensure compliance with regulatory guidelines. 7. Meeting productivity and quality standards set by management. 8. Participating in ongoing training and professional development opportunities.

Requirements: 1. Minimum of 3 years of experience in a call center or customer service role. 2. Strong communication skills and the ability to effectively interact with clients. 3. Excellent problem-solving abilities and a high level of adaptability. 4. Proficiency in using computer software and CRM systems. 5. Ability to work independently and manage multiple tasks simultaneously. 6. Must have a quiet and dedicated home office space with high-speed internet access. 7. Comfortable working remotely and using company-provided equipment. 8. Experience in the financial services industry is a plus.

Benefits: 1. Company-provided equipment for remote work. 2. Life insurance and vision insurance coverage. 3. Opportunities for advancement and career development.

Working Environment: At Charles Schwab, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible service to our clients and supporting each other in a collaborative and dynamic environment.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: Charles Schwab is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.